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Terms & Conditions

Terms and Conditions

The supplier is Decoline Limited. As a user of our service you acknowledge any transactions you make are subject to our terms and conditions below. We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on this website. You are responsible for reading the terms and conditions. When you place an order with Decoline Limited you will be deemed to have read, understood and accepted these terms and conditions. Our acceptance of your order brings into existence a legally binding contract between us.


All goods remain the property of Decoline Limited until payment is received in full. We must receive non-refundable deposit of 60% of the price for the goods that you order before your order can be accepted, another 40% on arrival with goods and plus any additional extras requested during the order process is payable at time of completion. Interest may be charged on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. All prices, where appropriate, are exclusive of any sales taxes, unless otherwise stated.


The Goods shall be at the Buyer’s risk as from delivery. Standard delivery within the United Kingdom is included within the price. We reserve the right to charge an additional delivery charge to certain locations or for certain items. You will always be informed of this in advance and allowed to cancel your order if you do not wish to meet these. It might not be possible for us to deliver to some locations. We may at the time of order provide you with an indicative lead time. However since each order is made to the customers specification and we may have to order materials for that specific order we cannot guarantee delivery lead times. Accordingly any delivery lead time quoted will be indicative only and time will not be of the essence for this contract. In particular the default 30 days for contract performance under the United Kingdom Distance Selling Regulations shall not apply. We will not be liable for any loss or damage suffered by you through delay in delivery. Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. We make every effort to deliver the goods within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. Decoline Limited accepts no liability in respect of any failure to deliver the goods within the expected timescale.


All products supplied by Decoline Limited is made to your order to the specific design you have ordered. Accordingly these are goods made to your specification and the normal cancellation rights under the United Kingdom Distance Selling Regulations do not apply. The goods are manufactured or supplied in accordance with a description or specification provided by Decoline Limited, you shall be responsible for ensuring the accuracy and adequacy of the description or specification, and for giving Decoline Limited all necessary information relating to the goods within a sufficient time to enable Decoline Limited to perform the contract in accordance with its terms. We reserve the right to cancel the contract between us if we are unable to source the materials to make your order within a reasonable time or we do not deliver to your area. We will not be obliged to offer any compensation for disappointment suffered.

Returns and Cancellation

The specifications of timber, stains, lights, metalwork, cover, interiors, webs and other goods may be subject to change over time. In particular stain, fabric and foam technologies have evolved over time and timber being a natural product has natural colour variations. Accordingly, all products may look, feel and perform differently. This does not indicate a defect in the product and we will not accept returns in such cases. All products will have a 3mm tolerance. Save as precluded by law, if the goods we deliver are not what you ordered or defective or if the delivery is of an incorrect quantity you should notify us in writing at our contact address within 5 days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under this condition our only obligation will be, at our option: – to make good any shortage or non-delivery – to replace or repair any goods that are defective; or – to refund to you the amount paid by you for the goods in question. When returning goods you will be required to arrange and pay for transit unless the goods are being returned because they are faulty. If you prefer we will arrange for a carrier to collect the goods from you, however the cost of this will be charged to you and may be deducted from any refund to you. We are entitled to refuse any order placed by you.

Intellectual Property, Design and Reproduction

No unauthorized person may change, alter, deface or otherwise interfere with or material contained herein. All material contained is the copyright of the Decoline Limited under the laws of intellectual property. All rights are reserved to the fullest extent under English and International copyright treaties. The material contained here is for personal use only. You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in the ownership of Decoline Limited. You acknowledge and agree that the material and content contained on the website is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with Decoline Limited copying. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on this website in any form is strictly prohibited. Drawings, photographs, layout, design and style are considered property of Decoline Limited. Reproduction in whole, or in part, is strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown.


We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

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